Getting started

1Install the app

Everyone who takes photos in the bay

• Android: install Loss Logic Pro on Google Play.
• iPhone: open app.pdrlogic.com/m in Safari, tap the Share button, then Add to Home Screen. (The App Store version is on its way.)

2Sign in

Everyone

1. Open the welcome email from PDR Logic and tap Set your password.
2. Sign in with your email and that password — in the app on your phone, and at app.pdrlogic.com on a computer.

Forgot it? Tap Forgot password? on the sign-in screen.

3Connect your shop's Gmail

The shop owner, on a computer — once

1. At app.pdrlogic.com, open Facility Profile → Email Integration → Connect Gmail.
2. Pick the Gmail account your shop uses with insurers, and allow both permissions.
3. Finish Google's screens in the same browser window, within 10 minutes. You land back on Facility Profile with Gmail connected.

Supplements then go to the insurer from your address, and the app finds the insurer's reply about a job and files it on that job. Mail that isn't about a job is not kept. You can disconnect at any time on the same card.

While Google is still verifying Loss Logic Pro, Google shows a "hasn't verified this app" screen: tap Advanced, then Go to Loss Logic Pro.

4Send your first job

In the bay, on the phone

1. Tap New Submission, then scan the VIN barcode on the door jamb or windshield.
2. If the insurer already wrote an estimate, scan it or pick the PDF. The app reads it and fills in the customer and insurance details — you'll see Reading the estimate… while it works.
3. Check the customer and insurance details.
4. Take the photos: the walkthrough guides you through every shot.
5. If your shop uses the digital scope sheet, tap the Scope Sheet tile. The top line shows the vehicle's shape from the VIN (for example Sedan · 4 door); tap Change if it's wrong. Fill in each panel, or mark it No damage. Panels the vehicle doesn't have are already marked N/A.
6. Tap Submit, and keep the app open until it says the job is sent. With no signal, it's saved on the phone and sends by itself later.

5What happens next

The owner and office

• You get an email when PDR Logic receives the job, and another when the estimate is ready.
• Questions about a job go through Messages on that job — not by replying to our emails.
• When the estimate is back, use Send to Insurer on the job to send the supplement from your Gmail. The app suggests the insurer's supplement address, or for an insurer that takes supplements through its website, the portal link: upload there, then tap Mark as Sent via Portal and add the reference number.
• If the insurer doesn't answer, the app can send them a polite reminder from your Gmail every few days until they reply. The shop owner turns this on in Facility Profile → Communication Settings.

Settings worth a look

The shop owner, on a computer — Facility Profile

• Insurer Setup: the main insurers are already switched on with their supplement email or portal link. Add your local insurers, or switch off any you never see.
• Communication Settings: whether the vehicle owner is copied on insurer emails, and whether we follow up with the insurer automatically (and how often).
• Text updates: coming soon. Job updates arrive by email for now; we'll let you know when texts are switched on.